Managed Support Services
Comprehensive Support Services
With our managed support services, clients always have an expert on hand to help keep your digital workplace up and running. Whether it’s routine maintenance or break fixes, we ensure your SharePoint, Power Platform and Logic App solutions stay fully functional.
Microsoft 365 Application Support
Seamless support for SharePoint, Power Platform applications, and Logic Apps, ensuring seamless functionality and quick issue resolution.
Reactive & Proactive Level Support
Proactive and reactive support across 2nd, 3rd, and 4th levels, delivering quick issue resolution, advanced troubleshooting, and ongoing system optimisation to ensure smooth performance.
Hours of Operation
Available Monday to Friday, from 09:00 to 18:00, offering prompt, reliable assistance during key working hours to effectively support your business needs.
Client Success at Silicon Reef
Our Client Success Programme is designed to help organisations maximise the value from our solutions and managed services. Our dedicated approach begins with expert onboarding and solution alignment, ensuring our clients experience the full value. Once in place, clients receive ongoing guidance, hands-on support, and proactive optimisation to drive continuous improvement within their digital workplace.
Through regular check-ins, best-practice sharing, and flexible training, our team helps clients seamlessly adopt new features, address emerging needs, and continuously enhance workplace performance. The Client Success Programme empowers both employees and leaders to achieve lasting results.
Clients benefit from:
- Personalised onboarding and business-focused solution alignment.
- Ongoing training and optimisation to keep the tech and teams ahead.
- Proactive support, feedback loops, and swift issue resolution for continuous improvement.
- Consistent engagement to adapt and thrive as technology and business landscapes evolve.
Our commitment ensures that Client Success is woven into every managed service and product deployment – delivering not only technical excellence, but also the practical, people-first support needed for long-term adoption, engagement, and business value.
Leaders Trust Silicon Reef
Client Stories
Transforming Internal Communications
The University of Leeds transformed internal communication with SharePoint, Beacon, and MyTools, improving access to tools, consistency, and engagement across 9,000+ employees.
Aerospace & Defence
Custom Provisioning Tool
A multinational engineering company streamlined resource management and improved security by implementing a custom provisioning tool for Microsoft 365.
Send us a message
We help organisations of all shapes and sizes elevate their digital employee experience with Microsoft 365 — from intranets and document management to workflow automation and AI. Tell us about your goals, and we’ll help you get there.