Copilot Agents Services
Fast-Track AI Value with Copilot Agents
Not ready to clean up your entire Microsoft 365 environment? Copilot Agents offer a practical starting point. By focusing AI on specific tasks, departments, or workflows, you can deliver measurable impact quickly—without needing to perfect your data estate first.
We help you identify high-value use cases, build tailored agents, and deploy them where they’ll make the biggest difference. It’s a focused, pragmatic approach to AI that gets results while you work on broader digital transformation goals.
Our Services
Pinpoint where Copilot Agents can solve real problems in your organisation. We work closely with your teams to identify the business areas, processes, and pain points where a custom agent will deliver the greatest impact.
Identify the Right Opportunities
We analyse your workflows and challenges to find where an agent can automate tasks, improve decision-making, or connect fragmented systems.
Define Clear Objectives
Together, we set specific goals and scope for each agent—ensuring it’s designed to address genuine business needs, not just proof-of-concept experimentation.
Focus on High-Value Processes
From customer support to compliance tracking, we prioritise the processes that benefit most from intelligent automation and tailored AI assistance.
Turn your strategy into a working solution. We handle the technical heavy lifting—preparing your data, configuring integrations, and building agents that fit seamlessly into your existing Microsoft 365 environment.
Prepare Your Data
We assess and structure the datasets your agent needs, ensuring it can access accurate, relevant information without requiring a full estate overhaul.
Build and Configure
Our team designs and develops your agent using tools like Microsoft Copilot Studio, Azure AI Foundry and Power Platform, tailoring its capabilities to your specific use case and user needs.
Integrate with Existing Systems
We connect your agent to the tools and data sources your teams already use—including SharePoint and third-party platforms—for smooth, reliable operation.
Keep your Copilot Agents running smoothly, securely, and delivering ongoing value. We help you establish governance frameworks, monitor performance, and evolve your agents as your business needs change.
Establish Governance Standards
We work with you to define clear ownership, usage policies, and security protocols for your agents—ensuring they operate within your organisation’s compliance and data governance requirements. Using tools like the Copilot Control System (CCS), we help you maintain visibility and control across all your AI deployments.
Monitor and Measure Performance
Track how your agents are being used, identify adoption patterns, and measure their impact on productivity and efficiency through regular reporting and analytics.
Iterate and Scale
As your needs evolve, we help you refine existing agents, expand their capabilities, and identify opportunities to deploy new agents across additional departments or workflows for greater organisational benefit.
Get your teams confident and capable with their new AI assistant. We provide practical training, ongoing support, and iterative improvements to ensure your agent becomes an embedded, valuable part of daily work.
Empower Your People
We run hands-on sessions that show employees how to interact with the agent, what it can do, and how it fits into their day-to-day tasks.
Support Through Adoption
Our team provides ongoing guidance as users get familiar with the agent, addressing questions and refining the experience based on real feedback.
Iterate and Improve
Agents aren’t set-and-forget. We help you track performance, gather insights, and continuously improve the agent’s capabilities to deliver lasting value.
Copilot Agent Examples & Use Cases
These examples illustrate just a few of the ways Copilot Agents can transform your workflows and tackle everyday business challenges. Every organisation has unique needs, and the possibilities for custom agents are virtually limitless—whether you’re automating approvals, connecting disparate systems, or surfacing insights buried in your data.
Use these as inspiration for what’s possible in your own context.
Looking for inspiration?
We’ve got you covered. Our blogs, guides and how-tos help you get started with Microsoft 365 Copilot.
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FAQs
Got questions? We’ve answered some of the common ones here. If you can’t find what you’re looking for, drop us a note.
What are Microsoft 365 Copilot Agents?
Microsoft 365 Copilot Agents are specialised AI assistants designed to automate specific business tasks and workflows within your organisation. Unlike general-purpose Microsoft 365 Copilot, which provides AI assistance across all your Microsoft apps, Copilot Agents are custom-built to address particular challenges—such as processing applications, analysing data, or managing policies. These agents can retrieve information from multiple sources, complete multi-step tasks autonomously, and integrate with both Microsoft 365 and third-party systems.
Silicon Reef helps organisations identify high-value use cases, build tailored agents using Microsoft Copilot Studio, and deploy them where they’ll deliver the greatest impact—without requiring a complete overhaul of your data environment.
What's the difference between Microsoft 365 Copilot and Copilot Agents?
Microsoft 365 Copilot is your personal AI productivity assistant embedded across Teams, Outlook, Word, Excel, and other Microsoft apps, helping you with everyday tasks like summarising meetings or drafting emails.
Copilot Agents, by contrast, are purpose-built AI tools that focus on specific business processes or departmental workflows. While Copilot responds to your prompts and helps you work faster, Copilot Agents can work autonomously in the background—monitoring events, executing tasks, and completing complex workflows without continuous human input.
Silicon Reef works with organisations to determine when a general Copilot implementation meets their needs, and when building custom Copilot Agents will deliver greater operational value and efficiency gains.
Do I need to clean up my entire Microsoft 365 environment before building Copilot Agents?
No, you don’t need to perfect your entire Microsoft 365 data estate before creating Copilot Agents. Agents offer a practical way to gain AI value quickly by focusing on specific datasets, systems, or processes relevant to the task at hand. This targeted approach means you can deliver measurable business impact whilst working on broader data governance and hygiene initiatives in parallel.
Silicon Reef helps organisations identify which data sources and integrations are essential for each agent, preparing only what’s necessary to get your agent operational and delivering results—making AI adoption faster and more pragmatic.
How much do Copilot Agents cost?
Copilot Agents are built using Microsoft Copilot Studio, which offers different pricing models depending on your needs. If you already have Microsoft 365 Copilot licences, using agents within Microsoft 365 apps like Teams or SharePoint is included in your existing subscription. For standalone agent deployments, Microsoft offers usage-based pricing starting at approximately £0.01 per message processed, or message packs at around £158 per month for 25,000 messages.
Silicon Reef provides transparent guidance on licensing, helps you estimate usage based on your specific use cases, and ensures you choose the most cost-effective deployment model for your organisation’s requirements.
How long does it take to build and deploy a Copilot Agent?
The timeline for building and deploying a Copilot Agent varies depending on complexity, required integrations, and data readiness. Simple agents focused on retrieving information or answering FAQs can often be built and deployed within 2-4 weeks. More complex agents that automate multi-step workflows, connect to multiple systems, or require custom integrations may take 6-12 weeks.
Silicon Reef follows a phased approach—starting with discovery and strategy, moving to agent build and data integration, then finishing with training and rollout support. This structured methodology ensures your agent is fit for purpose, tested thoroughly, and adopted successfully by your teams.
Send us a message
Whether you’ve got a Microsoft 365 project in mind or just want to learn more, we’d love to hear from you.