End‑to‑End Automation,
Not Apps for the Sake of It
We don’t build apps for the sake of building apps. Our focus is on end‑to‑end business process automation that improves how work actually gets done.
We help organisations create processes that are easier to manage and safer to scale. Everything is designed with longevity in mind, so solutions can grow across the organisation without adding unnecessary complexity.
This approach works especially well for organisations already using Microsoft 365, helping them get more value from the platform they already own.
Service Offerings
- Process Discovery & Service Blueprint
- AI Process Discovery Accelerator
- Build & Integrate (Automation Accelerator)
- Managed Power Platform Support (L3/L4)
A structured discovery sprint that captures how a business process actually runs today (not how it’s documented), maps the front-stage customer experience against back-stage systems and hand-offs, and produces a service blueprint plus a prioritised list of automation opportunities scored by effort vs. value.
What’s included:
- Stakeholder workshops + shadowing/interviews
- Deliverables:
- Current-state service blueprint, pain-point heatmap, data-flow map, automation opportunity backlog with T-shirt sized effort, recommended Phase 1 build
- Optional:
- ROI model with time-saved / FTE-equivalent calculations
We use AI and Copilot to capture, simplify and prepare your processes for automation and AI. 4-6 week structured engagement that rapidly:
- Discovers how work actually happens
- Converts into copilot-ready, automation-ready processes
- Leaves clients with ownership, not shelfware
Phase 1: AI-assisted discovery
- Lightweight recording of real processes (screen walkthroughs or task narration)
- Copilot / AI used to:
- Summarise steps
- Identify decision points
- Surface duplication and friction
- Minimal workshops, maximum reality
Phase 2: Process mapping that humans actually use
- Clean, readable process formats:
- “What triggers it”
- “Who does what”
- “Where it breaks”
- Stored in SharePoint as a Process Knowledge Base
- Designed for:
- Search
- Reuse
- Copilot retrieval
Phase 3: Copilot + Automation readiness
- Each process tagged for:
- Automation potential
- Risk/compliance relevance
- AI assist opportunities
- Clear “Next best automation” recommendations:
- Power Automate
- Forms
- Copilot prompts
Design, build and deploy a production-ready Power Platform solution, with third-party integrations where needed.
We take a defined process and deliver a live Power Apps / Power Automate / Power BI solution, including any custom connectors, SharePoint data model, and ALM setup (dev → UAT → prod, test data, secret rotation).
Three Flavours to Offer Depending on Complexity
| Tier | Scope |
| Essentials | Single Power App + flows on SharePoint/Dataverse, no external integration |
| Integrated | Power App + custom connector to a third-party API + Azure-hosted supporting service |
| Enterprise | Multi-app solution, Dataverse, multiple flows, BI layer, full ALM |
Managed service covering specialist L3/L4 support for a named Power Platform solution. We handle defects, flow failures, connector renewals, SharePoint data-layer issues, and any Microsoft case escalation.
Standard inclusions:
- L3/L4 hours on a named app + flows + supporting SharePoint site
- Business-hours coverage, defined incident priority matrix
- Customer portal access
Our Approach
From Manual Process to Digital Service
1. Identify the Process Pain
We start by working closely with business teams to understand where things are slowing down or creating risk. This often includes high‑volume manual tasks, compliance‑driven processes, and approvals that rely too heavily on email, spreadsheets, or PDFs.
We also look out for processes that depend on “the one person who knows how it works”, as these can quickly become a blocker when teams change or grow. The aim is to surface processes that would benefit most from being simpler, more resilient, and easier to manage.
2. Design the Right Automation Pattern
Once the problem is clear, we design the right automation approach for the job. Rather than forcing everything into a single tool, we use the most appropriate parts of the Microsoft platform to create a joined‑up solution.
This might include Power Apps for guided data capture, Power Automate for approvals and notifications, and SharePoint or Dataverse as a reliable system of record. Where visibility and insight are important, Power BI is used to provide clear reporting, alongside integrations with existing line‑of‑business systems where needed.
3. Build with Governance Baked In
Every solution is designed with governance in mind from day one. That means security is built in by default, aligned with Microsoft best practice, and supported with clear audit trails.
We focus on creating solutions that are easy to support and flexible enough to grow beyond the initial use case, helping organisations scale automation safely without losing control.
See Our Work In Practice
These are examples of how we’ve applied our approach to real, business‑critical processes – reducing risk, improving visibility and helping organisations run essential workflows with more confidence.
Operational Automation at Scale
We worked with Warner Bros. Discovery to replace a wide range of manual operational processes with governed Power Platform solutions, while maintaining enterprise control. By establishing a Power Platform Centre of Excellence and delivering multiple process applications, manual tasks that previously took days were reduced to hours. Teams now use these services daily within agreed governance standards, proving that automation can scale across a large, complex organisation without loss of control.
Mandatory Read
& Compliance Acknowledgement
Business Case &
Approval Automation
Typical Use Cases We See Success With
We see the strongest results when automation is applied to processes that matter every day — and carry risk when handled manually. These are typically processes that need structure, visibility, and governance, not just speed.
Common Scenarios Include
- Policy and mandatory read acknowledgements, where auditability and proof of compliance are critical
- Business case, procurement, and approval workflows that need clear ownership and consistent decision‑making
- Onboarding and offboarding processes that span multiple teams and systems
- Internal service request portals that replace inbox‑led or spreadsheet‑based requests
- Compliance tracking, operational checklists, and inspections for regulated or high‑risk functions
- Case management processes where consistency and control matter as much as efficiency
While each use case is different, the outcome is the same: fragmented, manual processes are replaced with clear, governed digital services that teams can rely on and organisations can scale with confidence.
Cross Sector Use-cases
Finance Ops
Invoice approval routing; expense submission; close-process checklists (WB saved ~190 min per 100-item checklist)
HR
Absence reporting with manager approval and return reminders; onboarding task orchestration.
Sales & CX
Lead assignment by territory/product; pipeline updates from mobile; CSAT/NPS dashboards.
Field Ops
Engineer inspections with photos, signatures and offline capture; equipment checklists; incident reporting.
IT & Security
User access reporting comparison (WB saved ~22 hrs per audit run); helpdesk submission portal; licence reconciliation.
Data & Reporting
Copilot agents over Snowflake / Dataverse that draft reports and route approvals (WB “DataPal” saved ~333 hrs across 80 projects).
Customer Service
Feedback capture from multiple channels; service-level dashboards; escalation routing.
Why this works with Silicon Reef
These are the types of processes we deliver day in, day out. Our deep Microsoft Power Platform expertise, combined with real‑world experience in regulated and enterprise environments, means we focus on doing automation properly – with governance, support and sustainability built in.
Everything we design is human‑centred and easy to use, without compromising on control. That’s why organisations trust us to modernise critical processes, not just build point solutions.
Send us a message
We help organisations of all shapes and sizes elevate their digital employee experience with Microsoft 365 — from intranets and document management to workflow automation and AI. Tell us about your goals, and we’ll help you get there.