Microsoft Viva Services: Modernise Your Employee Experience

We make sure Viva doesn’t just get deployed—it gets used. Our change management approach combines creative communications, practical training, and ongoing support to help your people understand what Viva means for them and why it matters. We create excitement from day one, equip everyone with the skills they need, and track what’s working so we can keep improving.

Pilots, Champions & Measurement

Test Viva with real people before going organisation-wide and build internal advocates who’ll sustain momentum. We work with you to set up pilot campaigns, identify enthusiastic champions across departments, and run a realistic trial. We then establish a Champions community, set up feedback loops, and deliver usage analytics and insights reports to understand where adoption is thriving and where it needs support.

Communications & Awareness

Build excitement and buy-in from the start. We work with your Internal Communications team—with the help of our internal comms partners—to develop compelling launch communications plans that show different groups what’s in it for them, coordinate launch events, and support ongoing communications that maintain momentum and keep Viva front-of-mind.

Training & Support

Give your people the confidence to use Viva well. We deliver hands-on training sessions with supporting materials and guides for employees, briefings for leadership, and training for content managers and community moderators. Our approach is practical and role-specific, with ongoing support to answer questions and build capability across your organisation.

We help organisations use Viva to bring people together—whether that’s creating vibrant employee communities, connecting leadership with frontline teams, or making sure deskless workers feel as informed and included as everyone else. Our people-first approach focuses on outcomes that matter: building trust, sharing knowledge, amplifying voices, and creating a workplace where everyone feels connected. 

Communities & Knowledge Sharing

Create spaces where your people connect, share, and learn from each other. We help you launch and nurture employee communities using Viva Engage—from interest groups to Q&A forums. We train community managers, design engagement initiatives that keep conversations flowing, and build a culture where knowledge-sharing thrives.

Leadership & Transparency

Help your leaders connect authentically with employees at scale. We ensure Ask Me Anything sessions and Storylines are set up and configured correctly, coach your Internal Communications team on how to facilitate these conversations, and support them in using Viva Amplify to ensure important messages reach everyone. The result is leadership that feels accessible, transparent, and human.

Frontline Worker Engagement

Make sure no one gets left behind—especially frontline and deskless workers. We tailor Viva Connections as a mobile-first experience that brings news, resources, and community to employees wherever they are. We help set up frontline-specific communities, support your team in designing adoption tactics suited for frontline contexts, and build multiple curated experiences for different teams or regions where needed—so every employee feels informed, heard, and part of the conversation.

More organisations are investing in Microsoft’s Communications & Communities plan—and we’re here to help you make the most of it. Whether you’re evaluating the bundle, ready to deploy it, or want to understand what it adds to your existing Viva setup, we bring deep expertise in the premium features. We help you navigate the decision, configure the tools properly, train your teams, and ensure your comms team gets real value from the investment.

Understanding the Bundle

Wondering if Communications & Communities is right for you? We map what you can already do with free Viva features against what the premium plan unlocks—from multiple intranet experiences to advanced analytics and Viva Amplify—and help you make an informed decision about whether investing aligns with your goals.

Deploying Premium Features

Ready to make the most of Communications & Communities? We configure Viva Amplify for your comms team, set up Leadership Corner and advanced features, implement multiple branded Connections experiences for different teams or regions, and train your people to use the new tools confidently.

Transitioning Smoothly

Moving from free Viva features to premium? We run workshops on maximising what you already have, show what premium adds, support a phased rollout of new capabilities, and train your Internal Communications team on tools like Amplify—creating excitement and adoption rather than confusion.

Viva Engage is an enterprise social networking tool – your company’s social hub, where you can connect with colleagues, share ideas, and join communities. It’s perfect for sparking conversations and getting to know people across the organisation. Viva Engage also facilitates leadership engagement with features like Leadership Corner, where employees can interact directly with leaders through posts, announcements, and Ask-Me-Anything (AMA) events. Additionally, it promotes knowledge sharing by enabling employees to join communities, participate in discussions, and access valuable insights from across the organisation

Viva Amplify is a powerful tool within Microsoft Viva designed to streamline your organisation’s internal communication efforts. It helps communication teams and leaders create, manage, and distribute messages across multiple channels like Outlook, Teams, and SharePoint. With features like AI-powered writing assistance and detailed analytics, Viva Amplify ensures your messages are impactful and reach the right audience.

Viva Insights provides valuable, data-driven insights that help leaders understand and improve organisational productivity and wellbeing. It analyses work patterns across the organisation to identify trends and areas for improvement, such as collaboration, focus time, and work-life balance. These insights enable leaders to make informed decisions that enhance team dynamics and overall efficiency.

On a personal level, Viva Insights offers employees personalised recommendations to help them work smarter and maintain a healthy work-life balance. It helps create a more productive and engaged workplace for everyone.

Viva Learning is a centralised hub within Microsoft Teams that brings all your training resources together in one place. It integrates content from LinkedIn Learning, Microsoft Learn, and your own internal resources, making it easy for employees to find and engage with relevant training materials. Viva Learning offers tailored recommendations and tracks progress, helping employees grow their skills right within their daily workflow. This unified approach creates a culture of continuous learning across the organisation.

Viva Glint helps organisations measure and improve employee engagement and wellbeing. It uses customisable surveys to gather feedback on various aspects like engagement, onboarding, and diversity. With detailed analytics and AI-driven insights, Viva Glint provides a clear picture of employee sentiment and helps leaders take informed actions to enhance the workplace environment.

Viva Pulse helps managers and team leads quickly gather feedback from their teams. It uses brief, customisable surveys to capture insights on key topics like productivity, wellbeing, and team dynamics. With real-time data and AI-driven recommendations, Viva Pulse makes it easy to understand what’s working well and where improvements are needed.