Microsoft Copilot Services That Work for Your People

Microsoft Copilot is an umbrella term for a range of AI-powered tools developed by Microsoft. These include Copilot Chat (available for free via Bing and Windows), Microsoft 365 Copilot (a paid add-on that integrates with apps like Outlook and Teams), and custom-built Copilot Agents. Each version offers different capabilities depending on how it’s accessed and what it’s connected to. At its core, Copilot uses large language models (LLMs) to help people work more efficiently — whether that’s drafting content, or automating tasks, or analysing data.

At Silicon Reef, we help organisations understand the differences between Microsoft’s Copilot tools, how to use each one securely and practically, and how to build AI-powered solutions that help teams work smarter.

There are different versions of Copilot, and not all of them are free. Copilot Chat — available through Bing or Windows — is free to anyone with a Microsoft account. It’s useful for general tasks like writing or summarising, but it doesn’t connect to your organisation’s data.

Microsoft 365 Copilot, on the other hand, is a paid add-on that integrates with your business apps and data. It requires a Microsoft 365 licence and additional setup.

At Silicon Reef, we help clients understand what they already have access to, what’s worth investing in, and how to make the most of each version.

Copilot Chat is a general-purpose AI tool available for free via Bing or Windows. It’s great for quick tasks like drafting emails or summarising content, but it doesn’t access your organisation’s data or systems. Microsoft 365 Copilot is a licensed product that works inside your business apps — like Outlook, Teams and SharePoint — and uses your organisation’s data to provide tailored support.

At Silicon Reef, we help organisations understand the difference and choose the right approach based on their goals, data readiness, and team needs.

Yes — to get the best results from Microsoft 365 Copilot, your data needs to be secure, accessible, and well-organised. Copilot relies on your organisation’s content to generate relevant responses, so messy or outdated data can lead to poor outcomes. That said, not every use-case requires a full data overhaul.

At Silicon Reef, we help clients assess their data landscape and prioritise what’s needed. We also offer solutions like Copilot Agents that deliver quick wins while your broader data strategy evolves.

Getting started with Microsoft Copilot depends on your goals and what version you’re using. For Copilot Chat, it’s as simple as logging in with a Microsoft account. For Microsoft 365 Copilot, you’ll need the right licences, technical setup, and a plan for data readiness. We recommend starting with clear use-cases and involving both IT and internal teams early.
At Silicon Reef, we guide organisations through every step — from setup and strategy to adoption and optimisation — making sure Copilot delivers real value for your people.