Power Platform Centre of Excellence

We build Power Platform Centres of Excellence that blend governance, design thinking and sustainable enablement to help organisations innovate safely, scale low‑code with confidence, and drive measurable business value.

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Design-Led, User-Centric, and Built for Sustainable Innovation

Organisations today are embracing low-code innovation at scale, but unlocking its potential requires more than deploying Microsoft’s CoE Starter Kit. We help clients build a Power Platform Centre of Excellence (CoE) that blends governance, design thinking, and employee experience into a modern digital ecosystem where everyone can innovate safely and effectively.

Our approach goes beyond templates and tooling – we help your teams create a culture of makers, supported by meaningful guardrails, automation, and scalable governance. And we do it using Microsoft Power Platform and Copilot Studio in ways that meet your organisation exactly where it is.

Our Services

A structured assessment phase that clarifies your organisation’s current Power Platform landscape and defines a shared direction for CoE success.

  • Horizon scanning of current processes and governance maturity: A review of how processes are currently managed and how mature governance practices are, identifying strengths and risks.
  • Audit of existing apps, automations, and platform usage: A detailed inventory and analysis of all solutions in use to understand adoption patterns and technical debt.
  • Stakeholder interviews & persona mapping: Conversations with business and technical users to capture needs, pain points, motivations, and typical maker personas.
  • Shared vision, KPIs, and value framework: Collaborative definition of strategic goals, measurable success indicators, and a value model tied to organisational outcomes.

Establishing the policies, structures, and standards needed to ensure safe, scalable, and compliant Power Platform growth.

  • Environment strategy: Designing a clear structure for development, testing, and production environments aligned to business needs.
  • Security roles: Defining access models and governance roles to keep the platform controlled while empowering makers appropriately.
  • Data Loss Prevention (DLP) policy design: Creating DLP policies that protect organisational data and guide responsible connector usage.
  • Naming conventions, lifecycle management, and app quality standards: Setting consistent rules for how solutions are created, maintained, and retired.
  • Operational model (request flows, ALM, approvals, support and maintenance): Building the processes for how work is requested, governed, deployed, and supported across the lifecycle.

Implementing the foundational technology, tools, and insights required to run a modern, data driven Centre of Excellence.

  • Installation, configuration, and customisation of the CoE Starter Kit: Deploying and tailoring Microsoft’s CoE kit to capture platform analytics, inventory, and governance workflows.
  • Power BI dashboards for platform intelligence: Providing dashboards that give leaders visibility into usage, trends, adoption, and risk areas.
  • Copilot Studio support agents for maker enablement: Creating virtual agents that assist makers with guidelines, troubleshooting, and best practices.
  • Centralised documentation hub: Establishing a single source of truth for guidance, standards, templates, and knowledge sharing.

Growing a skilled, engaged maker community through structured learning, support programmes, and shared resources.

  • Champions programme development: Identifying and empowering advocates who promote best practices and drive grassroots adoption.
  • Maker bootcamps and role specific upskilling: Delivering training tailored to beginners, business users, IT teams, and advanced makers. 
  • Playbooks, templates, component libraries: Providing reusable assets that accelerate solution delivery and ensure consistency.
  • Best practice guides across Power Apps, Automate, Fabric, AI Foundry, and more: Offering comprehensive guidance across the Microsoft ecosystem to help makers build reliable, scalable automation and AI solutions.

We help identify, prioritise, and build high‑value apps and automations that deliver measurable ROI from the CoE. We enable and empower people who are not naturally a “techie” to ideate, and see their vision come to life in a way that makes sense for them.

Examples from our work with Warner Bros. Discovery include:

  • Hair & Makeup App: A redesigned, Dataverse powered booking tool that streamlines presenter appointments with improved automation, notifications, repeat bookings, and an upgraded user experience.
  • TNT Sports Dashboard: A centralised app and Power Pages portal replacing complex Excel sheets to manage sports broadcast requirements, providing a single source of truth for WBD teams and external partners – saving ~$1.5m over 4 years.
  • OTC Subscription App: An upcoming solution to track monthly Order to Cash activities – such as billing, reconciliations, and cash application – to improve visibility and accuracy for US Affiliate operations.
  • Post Wrap Checklist App: A unified workflow-driven app replacing manual HBO and WBS Excel checklists, enabling progress tracking, approvals, and fast completion of all production wrap down tasks.

Ensuring the CoE continues to mature with regular optimisation, insight driven improvements, and alignment to the evolving Microsoft ecosystem.

  • CoE roadmap & maturity progression: Structured plans showing how the CoE will grow capabilities over time.
  • Quarterly governance reviews: Regular assessments to refine policies, improve oversight, and address emerging risks or needs.
  • KPI tracking and ROI reporting: Continuous measurement of platform adoption, value creation, and impact across the organisation.
  • Continuous improvement with Copilot Studio and automation tooling: Leveraging new AI and automation capabilities as they evolve to enhance governance, support, and maker productivity.

Why Do You Need a Power Platform Centre of Excellence?

A Power Platform Centre of Excellence gives organisations the governance, structure, and support they need to scale low‑code safely, reduce risk, and turn scattered app‑building into a sustainable, business‑aligned capability.

Many organisations start with the Microsoft CoE Starter Kit – but quickly discover it only solves part of the challenge. While the Starter Kit provides essential monitoring, inventorying, and dashboarding, it often doesn’t go far enough. With a cutomised CoE, you can:

Design By People, For People

Design solutions that reflect real user needs, reducing friction and improving adoption across teams.

Map Power Platform to Business Value & ROI

Connect low‑code initiatives to measurable outcomes, ensuring every build drives meaningful organisational impact.

Address Fragmented Processes & Siloed Data

Replace disconnected workflows with coherent, governed patterns that bring data and teams together effectively.

Create Sustainable Enablement & Community Building

Develop champions, training, and shared practices that grow confident makers and long‑term low‑code capability.

Implement Human-Centred Governance

Apply guardrails that keep people building safely while avoiding heavy-handed controls that slow innovation.

Integrate Copilot Studio Into Real Workflows

Embed AI‑assisted automation and agents responsibly, ensuring outputs align with organisational rules and context.

We help build a Centre of Excellence that is both technically sound, and, culturally, operationally, and strategically aligned to your organisation.

What Makes our Centre of Excellence Approach Different

User-Centric Design, Combined With Technical Governance

The CoE is more than an IT asset – it’s an organisational capability.

We bring human-centred design to the heart of the CoE, ensuring your employees, developers and technical teams can adopt, adapt, and accelerate safely.

This includes:

Journey Mapping for Makers, Reviewers, Admins & Business Users

Create clear, role‑specific pathways that clarify responsibilities, handovers, and support needed across the lifecycle.

Community-Building Frameworks & Champion Networks

Create clear, role‑specific pathways that clarify responsibilities, handovers, and support needed across the lifecycle.

Training & Enablement Paths Tailored to Different Personas

Provide targeted learning experiences that equip beginners, advanced makers, and IT teams with the skills they need.

Accessible, Intuitive Resource Hubs & Self-Service Portals

Centralise guidance, templates, and best practices in easy‑to‑navigate hubs that support independent, confident building.
Warner Bros Discovery logo

Centre of Excellence for Warner Bros. Discovery

WBD’s CoE modernised fragmented manual workflows, improved visibility, and empowered 200+ active makers across 30,000 licensed users, enabling faster solution delivery and dramatically reducing operational effort. By establishing clear governance, structured enablement, and a strong champions network, we helped WBD scale safely and sustainably – achieving maturity far sooner than anticipated and realising significant efficiency and compliance gains across the organisation.

Copilot Studio

Copilot Studio is an essential part of the modern CoE – far beyond simple conversational agents.

We integrate Copilot Studio into your CoE to:

  • Automate maker support (policies, guidance, publishing rules)
  • Provide personalised onboarding for new makers
  • Accelerate app design using prompt-driven app creation
  • Enable self-service governance queries
  • Provide CoE dashboards with natural language insights
  • Help teams ideate and translate process knowledge into solution

Copilot Studio becomes the “front door” to your CoE – making it easy, fast and intuitive for employees to innovate responsibly.

An example screenshot of Copilot Studio

How Power Platform & Copilot Studio Power Your Centre of Excellence for Employee Enablement

Our CoE approach uses the full Power Platform suite to create a scalable, data-driven governance model:

  • Power Apps for building internal products that replace manual processes
  • Power Automate for automation, auditability, and efficiency
  • Power BI for platform intelligence and governance reporting
  • Power Pages for secure community or documentation hubs
  • Environment strategy, Data Loss Prevention (DLP) policies, security roles for organisation-wide control

Together, these capabilities create a resilient, people‑centred Centre of Excellence that accelerates safe innovation and turns Power Platform and Copilot into a scalable, strategic advantage.

Where do you go from here?

We’ve seen the natural next step in enterprise organisations after scaling their Power Platform CoE to review a roadmap in building a Copilot Centre of Excellence. This ensures AI adoption is safe, structured, and value‑driven.

Learn More About Copilot Centre of Excellence

Why Choose Silicon Reef as your Centre of Excellence Microsoft Partner?

Deep expertise in human-centric Power Platform enablement

Proven success with enterprise clients like Warner Bros. Discovery

Equally strong in technical governance and employee experience

Specialists in Copilot Studio and AI-driven enablement

A partner who connects people, process and platforms

Example of the Power Platform Centre of Excellence Starter Kit

Want to Build a CoE That Unlocks Innovation Across Your Organisation?

We’d love to help you design a Centre of Excellence that grows with your people – and delivers measurable impact from day one.
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FAQs

Got questions? We’ve answered some of the common ones here. If you can’t find what you’re looking for, drop us a note.

What is a Power Platform Centre of Excellence (CoE)?

A Power Platform Centre of Excellence (CoE) is a governance and enablement framework that helps organisations scale low-code app development safely and strategically. It ensures consistency, quality, and compliance across Power Apps, Power Automate, and Power BI solutions. At Silicon Reef, we build CoEs that empower teams to innovate while maintaining control and visibility across your Power Platform environment.

Why would my organisation need a Power Platform CoE?

A Power Platform CoE helps you get the most value from Microsoft’s low-code tools by establishing standards, best practices, and governance. Without one, you risk duplicated apps, security gaps, and wasted effort. Silicon Reef helps organisations put structure around innovation – so IT stays in control, and citizen developers can create confidently.

How does Silicon Reef help set up a Power Platform CoE?

Silicon Reef guides you through every stage – from defining governance policies and architecture to automating reporting and establishing an enablement plan. We tailor our CoE frameworks to your organisation’s maturity, ensuring you have the right strategy, tools, and ongoing support to scale low-code safely and sustainably.

What outcomes can I expect from working with Silicon Reef on a Power Platform CoE?

Organisations that partner with Silicon Reef often see faster innovation cycles, stronger governance, better reporting, and a more engaged citizen developer community. With a CoE in place, your teams can innovate confidently within a secure, well-managed environment—reducing risk while accelerating digital transformation.

What kind of organisations benefit most from a Power Platform CoE?

Medium and large organisations, or those with multiple departments experimenting with apps and automation, benefit the most from a Power Platform CoE. These organisations often face challenges around consistency, licensing, and governance that a structured CoE can address. Silicon Reef frequently supports organisations with growing citizen developer communities who need more control without slowing innovation.

Send us a message

Whether you’ve got a Microsoft 365 project in mind or just want to learn more, we’d love to hear from you.