Bringing data efficiency, compliance and quality assurance to an international charity.
Farm Africa is a UK-based charitable organisation that empowers farmers, pastoralists and forest communities in eastern Africa to grow their own income, reducing poverty and changing lives. This international charity provides training to help these groups to grow more food, look after their livestock and make a living using their natural resources sustainably. Last year they reached an amazing 1.9 million people in Eastern Africa.
As an international charity, Farm Africa has offices across five countries; the UK, Ethiopia, Kenya, Tanzania and Uganda. The charity came to us with an all too common problem: all documents, across the organisation, were managed through a number of disparate and disconnected platforms, largely in a deep folder structure and, in many cases, held as multiple versions across folders.
The charity had taken the step to establish an Office 365 SharePoint site but was yet to use it effectively. Many of the SharePoint users didn’t trust that the information stored there was valid, and moved, copied and saved multiple versions outside of the platform, exacerbating the issue.
We were brought in to not only solve the functional challenge but also look at improving adoption of the tool across the workforce.
Our key priority was to ensure Farm Africa were getting the most from their Office 365 subscription, while delivering value to the community of users across the 5 countries. Together with the Farm Africa leadership we knew we wanted to create a tool that gave a quality assurance of programme delivery across all of Farm Africa’s locations, and established a ‘live’ platform for project management, tracking and collaboration.
We established a SharePoint intranet and project platform for document storage and management suitable for housing all of the charitable programmes documentation in a consistent format, and all accessed via an appealing and intuitive interface. Permissions set within the tool allowed named individuals to view, upload, edit and manage folders and files, and private group configuration gave management to select teams of GDPR compliant files.
We delivered all this with the end user firmly front-of-mind and with a rollout plan that on-boarded previous sceptics the system showed an immediate positive impact in the way Farm Africa manage data and run their business.
The first month saw:
Farm Africa now have:
“Working with Silicon Reef was an absolute pleasure. From the outset the team really made it their objective to understand how Farm Africa operates as an organisation, and sought to build a SharePoint site that would really work for us. Throughout the process Silicon Reef were on hand to answer questions and offer support and guidance. They introduced us to Microsoft Teams as a platform for working and were keen to ensure that we made the best of the entire Microsoft package that we have.”
Emma Dennis, Head of Technical Services