Improve User Experience across SharePoint, Teams, Yammer & Viva

UX Services

We provide in-depth UX services that bring a people-first approach to your workplace technology implementations. We work with teams across communications, engagement, IT and HR projects to ensure every solution we deliver is tailored to your organisation, your culture, and your employees.

What We Do

User Research

At the start of your project, we conduct interviews, surveys, and focus groups to establish a clear understanding of your employees’ needs. This deep knowledge guides our solution design and ensures everyone is on the same page from day one.

Persona Definition

We work with you to develop a set of representative user personas to help communicate research and provide a vital steer for design decisions. Your unique, detailed personas can then be used to support other development projects and activities across the organisation.

User Journey Mapping

We map your existing employee experiences to understand your processes, their limitations, and opportunities for improvement and streamlining. With user journey mapping we can gain deeper understanding of your efficiency challenges and ensure the new solution solves issues for you and your employees.

Usability Testing

Before new solutions are finalised and deployed, we bring your employees into the testing process. This allows us to engage primary users with the solution, gather essential feedback, and observe their interactions, allowing us to make important final adjustments before rollout.

Card Sorting & Tree Testing

As part of our UX process, we study, inform, and test information structure and navigation design decisions using card sorting and tree testing techniques. These methods help us understand how your employees think, and makes sure your new solution works in a way your employees expect and understand.

The Tools We Use

Our core UX, test and mapping services focus on SharePoint, Viva, Teams and Yammer, but our UX services encompass the Microsoft 365 landscape and can be utilised to better deploy the tools you and your team use most.

Why is UX important?

Employees involved in change from day one are more likely to be advocates

Helps facilitate data and evidence-led design decisions

Increases adoption of workplace technology

Our Customer Stories

Asahi: Engaging Change Communications

Santen: In Service of Patients SharePoint Site

Hair Hub

Hyphen: A new Internal Comms Channel

The Work Happy Journey

The Work Happy Journey is a commitment to continually evolve, innovate and push the boundaries of how technology can change the way you work. Strong UX should underpin your journey from the start. If you have a vision for what Work Happy looks like in your business, we’ll help you build the roadmap to get there.

Let’s Talk

We’re ready to help you level up your User Experience.