Salary: £45,000-£60,000 (DoE) pa + Company Profit Share Bonus Scheme, Pension Scheme
Flexible hours & remote working possible
Full Time 40 hours per week
Unlimited holiday allowance
Silicon Reef are a 30-person, trusted Microsoft Silver Partner agency with offices across the UK in Kingston Upon Thames, Chester and Bournemouth.
As an M365 Consultant you will work across a number of client projects and create solutions that enable a modern workplace.
Role Responsibilities will require you to:
Act as the first point of contact for our clients throughout the project delivery process. You will be handling both client relationships as well as the technical side.
Collaborate with client staff to understand project requirements and translate them into technical solutions using SharePoint and other M365 tools.
Evaluate M365 capabilities and make recommendations for leveraging new features in SharePoint solutions inclusive of, but not limited to, OneDrive, Delve, Power Automate, Office 365 Groups and Teams, Planner and OneNote, across internal and external facing sites and supported platforms (Windows, Mac, IOS, Android).
Provide SharePoint online architectural and technical expertise.
Help identify opportunities for business process automation/collaboration and provide solutions that drive adoption, streamline processes and facilitate communications.
Anticipate, mitigate, identify, troubleshoot, and resolve SharePoint Online related problems and escalate incidents as necessary to either the account manager, technical team or client.
Perform administration activities such as site provisioning, permissions management, site collection configuration and other system admin tasks.
Communicate and collaborate with the project team to ensure the continuous adoption of new and existing solutions, as well as maximize the full functionality of the SharePoint platform.
Identify opportunities to upsell services to clients and work with the account managers to convert these into projects.
Plan, coordinate and deliver training and support to end users for SharePoint solutions.
Essential Skills & Experience
Bachelor’s degree OR equivalent knowledge and experience.
5 years Microsoft experience deploying SharePoint solutions.
In-depth knowledge of SharePoint fundamentals such as sites (classic, modern), apps, audiences, libraries, lists, views, forms, workflows, metadata, web parts, style sheets, and master pages.
Discovery techniques for requirements gathering and user research methods and strategies.
Ability to interpret client requirements, proactively identify issues and coordinate resolutions.
A good understanding of what a people-first approach means.
Experience with OneDrive for Business, Office 365 Groups & Teams.
Ability to clearly document requirements, specifications and processes. Documentation is vital to this role.
Ability to work independently as well as collaboratively.
Strong customer relationship and problem-solving skills (independent and able to adjust to changing priorities).
Solid communication skills and ability to explain technical concepts to a non-technical audience.
Knowledge and skills around creating and implementing Power Platform solutions.
Previous consultancy experience or knowledge of the differences between corporate world and consultancy world.
Ideal Skills & Experience
Experience with Active Directory, Azure Active Directory and Azure B2B collaboration.
Experience with Nintex Workflow for Office 365 (Enterprise) and Nintex App Studio.
Change management and user adoption skills.
A desire to speak at public events and become an ambassador for the company.
Demonstrate you are able to grow a network of people relevant to our industry.
English as a first or second language.
Ability to effectively manage yourself and others without support.
A “can-do” attitude and willingness to muck in.
Ability to work well and communicate effectively with others as part of a team and with clients.
A passion for technology and a desire to do more diverse work is a must, we love tech and we hope you do too.
If you think you have what it takes please send your CV and a covering note describing why you think you would be great for the job.